ABBVIE · BUSINESS TECHNOLOGY SOLUTIONS · SUMMER 2026
I came in with one design process.
I left with several.
11 weeks at AbbVie, four projects, and a summer spent learning where AI fits into how I design.
TIMELINE
Summer 2026
ROLE
UX/UI Design Intern
Business Technology Solutions
TOOLS
Claude Code · Figma MCP
Figma · Figma Make
React + TypeScript
HOW I WORKED
The Double Diamond and AI
AbbVie utilizes the double diamond process: Discover, Define, Develop, Deliver. Having a second framework next to my own was useful by itself. What actually changed how I worked was AI. When a POC takes minutes instead of days, I could prototype during discovery to find better questions, go back and redefine after building something, and try two or three process shapes on the same problem instead of committing to one up front.
I still do all the steps. I just stopped having to do them in one direction.
ABBVIE’S DOUBLE DIAMOND
widen the problem
commit to one problem
widen the solutions
commit to one solution
Prototype inside Discover
A working POC in minutes meant I could build during discovery and use it to find better questions.
Redefine after building
Going back to Define stopped being a setback. Building something is how I found out the framing was wrong.
Two or three shapes at once
Instead of committing to one process up front, I ran the same problem through different sequences and compared.
FOUR PROJECTS
The four case studies.
INTERNAL EVENT MARKETING HOMEPAGE
Celebration of Technology
One site for three audiences. I started toward persona pathways and ended up with a single narrative page and a sticky section nav. A design prototype, not a launched site.
SEE CASE STUDY →
2-DAY INTERNAL HACKATHON
ARC — AbbVie Request Center
Built in a two-day hackathon. Real requests arrive in bundles, so the ticket became a container for multiple items, with status tracked per item and for the whole bundle.
SEE CASE STUDY →
ENTERPRISE IA REDESIGN
AI Learning Hub
Around 80 pages with no hierarchy and duplicated content. Leadership asked for persona-first navigation; I recommended organizing by task and delivering personas as curated views on top. Strategy and IA deliverables, handed off.
SEE CASE STUDY →